What information we collect from you
When you register with Honuhawaiiactivities.com, we ask for the basics -- including your name, email address and password. When you make a booking, we will also need your billing and delivery information.
For all Honuhawaiiactivities.com visitors -- not just registered users -- we collect information such as IP addresses, browser type, domain names, access times, duration of visit, referring URL, platform, new/repeat information, timestamp and exit page information. One of the uses for which this data is gathered is for statistical purposes so that we may analyze trends and performances over time. Honuhawaiiactivities.com uses third-party service providers to help us gather and analyze information about our customers. These service providers are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site and to protect your personal information from, and prosecute against, fraudulent use.
If you contact our Customer Care Department, we will also collect the information you provide that details the nature of your question or problem to enhance the quality of our Site.
How your information is used
The data we gather is used to process your booking, notify you of your activity itineraries, contact you if problems arise (e.g., your luau is cancelled due to bad weather) and, if you have selected to receive them, send you marketing messages. All data is saved in a secure environment. The information we collect helps us better serve you. For example:
How your information is protected
Honuhawaiiactivities.com maintains data handling and storage practices and procedures that are designed to ensure the integrity and confidentiality of customer information. When you book a reservation on Honuhawaiiactivities.com, you are doing so in a safe and secure environment. Credit card information is transmitted online using industry standard security measures called secure socket layer encryption (SSL). Current Internet security methods and technologies are used to prevent unauthorized access, maintain data accuracy and ensure correct use of information. This means that information such as your credit card number is encrypted, sent through the Internet as a jumbled code, then decoded and passed on to Honuhawaiiactivities.com's secure systems. These safeguards are expressly implemented for the purpose of protecting your information.
Honuhawaiiactivities.com also employs additional security measures for credit card usage. For example, when you book on our Site, we may require that you provide the credit card identification number -- a security code that helps validate bookings.
When we may share your information
When you book on Honuhawaiiactivities.com, the personal information you provide will be shared with the third parties necessary to ensure the completion of your booking. This includes the activity vendors you have requested we book on your behalf, as well as any third parties responsible for facilitating the transaction (e.g., credit card authorization company, etc.). The personal information provided to the third parties will not be used for any purpose other than the completion of your travel arrangements. Honu Hawaii Activities may disclose information about you to others if we have a good-faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of Honu Hawaii Activities or others. This includes, but is not limited to, customer fraud, technical malfunctions, or abuse of our network or systems. We also may provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Children are not eligible to use our services and we ask that minors (anyone under the age of 18) not submit any personal information to us. Honu Hawaii Activities does not knowingly collect personal information from anyone under the age of 18 or permit them to use our Site.
If you have questions or concerns regarding your privacy or security on our Site, feel free to contact us by email.
If you wish to email us, we respond to most customer emails within 48 hours or less. Depending on the nature of your inquiry and the time of day, our response may take a bit longer.